Air India — stroller damaged on the air india flight, ai-489, delhi to surat, 20th jul 19

We have travelled from delhi to surat on 20th july19 by air india flight ai-489.
Upon landing at surat, we observed that one side wheel of my joie stroller (Purchased in dec 2018, of 9000+ rs cost) completely damaged and proper stroller movement also got stopped due to this damage.

We struggled to get in contact of responsible person/ manager at surat airport to report this issue. After waiting for about 45 min with my one year old kid, the person named as k r meena appeared and he simply told that this doesnt come under damage.

Then we asked him to call his senior. His senior mr. Chetan (Mob [protected]) came and registered complaint of damage. He told that he will talk to his senior on 22nd july (Ie. Monday) and will let us know whether this can be repaired or what could be done.

After discussion, i dropped stroller with them. Then there was no call from them till tuesday afternoon ie. 23rd july.

When i called up mr chetan on 23rd july around 11 am, he told that his person will go today for repair and let me know. His person called me up around 4 pm and told that he checked every where in the surat and this damage can not be repaired. He told that he will talk to mr. Chetan and revert me back that what can be done.

Post that there was no update from them till 24th july afternoon. When i called up mr chetan at 12.15 pm today, he told me that he will talk to his senior and let me know. I asked him when can i get the answer. He told that he can not give the time and that he told me earlier also that it will take time. When i told him that my child is without stroller in the city from past five days 20th july to 24th july and it is troubling me, i need solution to which he turned ignorant and telling me that you do whatever you can do and i dont have any answer and he hung the phone.