| Address: | 5 Middle Park Dr POINT COOK VIC |
Hi, My name is Ekta Arora Gill and I travelled in air india flight no AI336 - from New Delhi to Singapore. The staff checked my paper work - my australian passport, covid certificate, covid test, singapore visa etc and let me board this flight.
When I arrived in Singapore - I was detained by immigration as I came here on non VTL flight - meaning I was not permitted to go out as a tourist and this happended as the crew who checked me in did not do their work properly and I was the one to suffer here in the detention room. I cant even explain how I bad I felt being treated the way I was treated for not doing anything wrong - had the staff at new delhi informed me of this issue, I would not have come at all but their failure led to this issue.
Air India not just failed here but they took no responsibility of coming to me and speaking with me to sort this situation. I kept asking Singapore authorities to let me speak with the Air India contact but they advised that Air India personnel has decided this for you and you will be put on flight to India on the 15th of Feb. Why could not someone come to me to sort this for me. I am an Australian Citizen and Indian OCI holder but Air India staff has let me down and put me into this miserable situation. I had booked my 5 star hotel to stay for 2 days and had plans to catch my connecting flight on the 15th of Feb to return to Melbourne but here I am stuck in a detain centre/room with limited food and services.
All I need is Air India to act faster and either have me send back to delhi asap or I am happy to pay for any flights to leave from this room and have my freedom back. This is the worst flying experience I ever had and I will definitely take this further with higher management of Air India. I was quiet happy that TATA has taken this over but I am sad to witness the ground reality of this airline and being a victim of their mistake and their un co-operative behaviour. Was this information helpful? | 
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