Air India — Terrible Experience

Address:41 Brunel Drive

I have raised a complaint in airindia portal to escalate, but has been closed without any action.I have travelled in airindia with my family of wife and 3 small kids. In my flight LHR - BOM, the infotainment system was not working. Then later AirIndia changed my flight schedule COK - BOM which resulted an increase in transit time from 2 hours to 15 hours. I requested for accomodation on same week but airindia didnt respond until i arrive in LHR. So i had to take my own accomodation for the night stay. Also the infotainment system was not working on my way back BOM - LHR as well. Further to this, my baggage was mishandled causing damages on my way back. Altogether i had a very bad experience with airindia which made me stressed and loosing money. I would like to claim for a compensation for the lack of entertainment inflight and a refund for the accomodation i had to book due to your schedule change.
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