Air India — Theft

Respected Sir/Madam,

This is Srikarni R writing to you with a state of disappointment regarding Air India Theft during my travel from California to Hyderabad on Feb 17th -19th travel dates.

I am writing this to you with lots of hope and huge respect towards the great man (Ratan Tata Ji). I have travelled from California-Chicago-Delhi-Hyderabad. I started my flight on 17th of Feb from SFO airport and landed at Chicago Airport on 18th of Feb. My flight with Air India was at Chicago airport on 18th of Feb, and the airport crew took my Cabin bag while boarding the flight inside the tube saying that there is no space available for the cabin bag and I can collect it at Delhi airport. Trusting them, after I landed at Delhi airport, I checked for my cabin bag for nearly 3 hours and could not find it and tried to register a complaint at help desk and they said that I don't have enough time for my connecting flight to Hyderabad, trusting them again I flew to Hyderabad and again after searching there for 2 hours I filed a complaint of missing luggage and the help desk assured me that I will recieve my luggage delivered after two days to my home. I mentioned that I want to verify my things at the airport and not to deliver to my house. But they "did deliver the luggage to my house" and when I opened my Cabin bag, I was very shocked to see that My expensive jewellery got stolen, expensive watches got stolen, my clothes, and some food items as well. I am totally lost and broken and filed a complaint at the local police station and they are in a process of verifying where it actually happened.

Please see attached documents for your reference. I wanted to express my unhappiness for flying with Air India for the first time and I am still in a deep state of shock for this service and unable to spend time with my family due to this incident which shook me mentally.

I kindly request you to please ..please.. look into this issue and help me because I lost my Mangalsutra as well which is very important for me.
Expecting a reply from you Sir/Madam.

Thanking you,
Srikarni R
+91-[protected]