Air India — TIcket and Boarding


Even though I checked in online, I arrived at Kempegowda International Airport Terminal 2 gate no D13 one minute before the boarding gate's scheduled closing time, which, as per rules, is 20 mins before departure of the flight. The departure was at 9:10 PM, and I arrived at the gate at 8:49, so by law, I was a minute before the scheduled closure time. They called me repeatedly to check the status, and I informed them I was already on my way. Despite being there a minute before, they denied boarding, saying the check-in counter called to notify them we shouldn't be allowed to board. This caused me a lot of trouble to face. I request you to kindly check with the camera and everything to confirm the facts. I would like you to take action against Air India for overbooking the flight and not allowing passengers to board.
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