Air India — Ticket booking

Address:	Hyderabad, Andhra Pradesh, 500010
Website:	www.airindia.in

On 25 Apr 17, I booked a ticket on AI 127 for travel on 26 Apr 17 and return on 28 Apr 17 (Hyd-del-Hyd) through web. While Rs 13275 was debited from my CC account, the ticket was not generated as it said session timed out. I checked with customer care and they informed that though PNR-Y05Q3 was generated it had been cancelled due to technical issues and the amount would be refunded in 24 h. They advised to re-book the ticket. I rebooked the ticket and got a similar message of session timed out even though Rs 13275 was once again debited from my CC account. So I called the customer care again. This time I was informed that my booking was confirmed and provided PNR No - Z9YQ3. Because of my earlier experience I double confirmed from the customer care executive and was assured that my booking was confirmed. I also told him that I had not yet received the e-ticket in my email to which he stated that it would come or I could log in to manage my booking and take a print out of the e-ticket. With this assurance i planned by travel on 26 Apr 17. Prior to leaving for the airport I wanted to web check in and to my horror it showed the status as booking cancelled. I called up customer care toll free number and spoke to Vinoda. She could not resolve my problem and to compound matters informed me that no economy class ticket was available for travel till evening flight on 27 Apr. Neither could commerce department sort out the issue. Because of this error and callousness of Air India staff and also because of being misled by customer care executive who confirmed to me that my booking was confirmed, I was compelled to reschedule my entire travel plan which was urgent and for official work. It has also led to a sever financial loss as the new booking has now costed me Rs 25, 698 as against Rs 13275 earlier. I request AI to take suitable action against the customer care executive and suitably compensate me for the agony and financial loss caused.