Air India — ticket money has been deducted but no ticket generated

Sir i have done a transaction for LTC flight ticket from Bangalore to Kolkata and back on AIR INDIA website via with passenger name ABHRAJIT RAY for the date 3RD OCT -10TH OCT 2019. The ticket price money 38288 has been deducted from my SBI bank and transaction is completed but ticket is not get confirmed and no pnr is generated.

My upi transaction id and Google transaction id have been attached in the screenshot.

I have been trying to to contact Air India but to no avail. Please look into the matter and resolve it as soon as possible. Thank you.