Air India — Ticket refund after cancellation

I haven't received from refund for my tickes that were cancelled back in August 2020. It's been more than 3 years now.
Ticket details:
Passenger Name : ESWARA RAO ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ

Passenger Name SHEELA RANI ARISETTY
Travel Date - 31 August 2020
E-Ticket Number[protected]
PNR: JYDPQ
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