Air India — Ticket refund still not received it got many months

Address:

Nairobi kenya

Ticket refund not yet recieved as it have passed many months mailed on website and file a complaint also thn to refund has not been done by air india as my ticket details are as below in images and i provide here also my eticket number :[protected] and booking refrence is Y7HZF booked with mail id [protected]@yahoo.com and the payment was made online location nairobi via debit card account holder liaquat Fidai