This is to inform you that a serious lapse has been by your airline and it is being requested that required action may be taken to save the reputation of your company as the member of biggest airline network of the world. The lapse is as follows:
I have booked ticket for myself with family with booking reference no AIBE35048943. J8WL6 The booking was made for journey from Surat to Patna via Delhi and back. In the very start of the journey from Surat to Delhi on 14 October 2017, as per booking, the seats have been allotted as 9D 9E 9F and 8 F. However, at the time of check-in the seats have been changed to 9 E 9F 10 D and 11 F by the booking clerk. The allotted seats has been changed without informing me and new allotment of seats forced my family to seat separately at different far off places during the journey. Since it was a pleasure trip for my family, you airline has forced upon a sense of doom in very beginning of journey. A complain has been lodged with the booking clerk and he answered that this is the airline policy. At the ticket counter Shri Milan Italia was the booking clerk. It's a matter of surprise to me that your airline can change the pre-booked seats at any point of time without any reason or prior intimation causing mental agony to the passengers.
I am lodging this complain to enquire about that whether the change in pre-booked seats was intentionally done by the booking clerk or it was done by the airline and also to help your airline to give better service in future and to look for that in future that such agony may not be caused again to me or any other passenger.
It is also requested that I may also be informed about the action taken on this complaint and answer as to why pre-booked seats have been changed in my case at check in counter. Hoping that an appropriate and satisfying reply may be sent to me at the earliest. Was this information helpful? | 
Post your Comment