Dear Ecommerce team
I am so much stressed and tensed that I am not able to get any response from the Air India team regarding my re- scheduling ticket issue.
Earlier, we booked PNR: YVY9V and HN1K6 for the journey between Delhi to Sydney.
9th Feb, I informed that my both parents: MAHESH CHAND PARIHAR and VIMALA PARIHAR are covid positive therefore, their trip was cancelled and as they cannot travel alone, so my ABHIJEET MAHESH ticket was also put on hold under PNR: HN1K6.
We went to re-issue tickets on 14 Feb, with a negative report and the Air India Jaipur office said, no seats are available till 7th March. Parents visa is expiring on 4th March therefore, we must need a ticket between 20-28 Feb.
I found a few seats on 21 and 22 Feb so I informed the Air India twitter account where I was asking for help. Call center staff "Navjeet" was managing my case and even I have case id 14059005. He found the seats and he sent me a payment link to pay the fare difference of Rs. 127719 that we paid instantly. I have also received sms on my phone for the payment. Then I saw PNR: J5LVP and my name was wrong, correct name is ABHIJEET MAHESH and PNR was showing ABHIJEET PARIHAR, so I informed Navjeet that please edit the name. When he was editing the name, he cancelled the PNR and the seat was gone, now he is not responding and no one is giving any response. Where is the money gone if seats are not booked. Please provide assistance and swift response.
I checked at the Air India Jaipur airport office that both PNR: J5LVP and Z9CF7 are cancelled. Was this information helpful? | 
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