Air India — To get the remaining balance amount of $280 against ticket cancellation

Address:

Rocklin, CA

Hi Sir,

I have booked the flight from SFO to Chennai on 19th Aug 2023 and the return flight from Chennai to SFO on 23rd Sep 2023.

Please refer the below reference.

PASSENGER: VENKATARAMA ANBARASAN MR
BOOKING REFERENCE: KVWD8Q
TICKET NUMBER: 098 [protected]
Ticket Booked amount - $924.71
Date of issue: 12 Jan 2023

My return flight # AI553 (from 23rd Sep 2023) was cancelled by Airline (Air India itself) and they have given the alternate flight # AI440 on 23 Sep at 6am from Chennai to Delhi which is really not suitable for me.
So, I asked Air india agent to cancel the ticket because which is not suitable me as I need to wait an additional 2 hrs 25 mts at Delhi Airport to get the SFO flight. In that case my overall waiting time at Delhi airport increased to 6 hrs 25 mts instead of 4 hours. He confirmed that I will get a full refund as per policy. Also, he cancelled the ticket.

Air India Refund Policy:
• Your flight is canceled by the airline itself
• Your flight is rescheduled, and the new flight does not suit you.

I have created the Support ticket in Air India website: 20123708 during April 2023 to interact with them. Many many follow-ups with them via this ticket reference. Every time I was getting the replay from different different Agent with different stories.

I am supposed to get a full re-fund i.e $924.71 but received only the partial amount i.e $644.71 after deducting the cancellation amount. It was not my mistake, and I should get a full re-fund based on the above policy.

ARN[protected]
Refund amount-USD 644.71
Refund date-08may23
Last four digits of card-*******6285

I am eligible to get the remaining balance amount of $280 at the earliest. But they closed my ticket.

Please note that I have been interacting with them for this issue more than 3 months even though I am eligible to get full-refund as per Air India Policy. But nothing worked out so far.

Can you please help me to get the remaining balance amount of $280 at the earliest?

Thanks and Regards,
Anbarasan V
Cell # +[protected].