Air India — To get the remaining balance amount of $280 against ticket cancellation

Address:Rocklin, CA

Hi Sir,

I have booked the flight from SFO to Chennai on 19th Aug 2023 and the return flight from Chennai to SFO on 23rd Sep 2023.

Please refer the below reference.

TICKET NUMBER: 098 [protected]
Ticket Booked amount - $924.71
Date of issue: 12 Jan 2023

My return flight # AI553 (from 23rd Sep 2023) was cancelled by Airline (Air India itself) and they have given the alternate flight # AI440 on 23 Sep at 6am from Chennai to Delhi which is really not suitable for me.
So, I asked Air india agent to cancel the ticket because which is not suitable me as I need to wait an additional 2 hrs 25 mts at Delhi Airport to get the SFO flight. In that case my overall waiting time at Delhi airport increased to 6 hrs 25 mts instead of 4 hours. He confirmed that I will get a full refund as per policy. Also, he cancelled the ticket.

Air India Refund Policy:
• Your flight is canceled by the airline itself
• Your flight is rescheduled, and the new flight does not suit you.

I have created the Support ticket in Air India website: 20123708 during April 2023 to interact with them. Many many follow-ups with them via this ticket reference. Every time I was getting the replay from different different Agent with different stories.

I am supposed to get a full re-fund i.e $924.71 but received only the partial amount i.e $644.71 after deducting the cancellation amount. It was not my mistake, and I should get a full re-fund based on the above policy.

Refund amount-USD 644.71
Refund date-08may23
Last four digits of card-*******6285

I am eligible to get the remaining balance amount of $280 at the earliest. But they closed my ticket.

Please note that I have been interacting with them for this issue more than 3 months even though I am eligible to get full-refund as per Air India Policy. But nothing worked out so far.

Can you please help me to get the remaining balance amount of $280 at the earliest?

Thanks and Regards,
Anbarasan V
Cell # +[protected].
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