Air India — Unable to process the refund for a canceled ticket on PNR- YLB9K

Address:

New Delhi

I had a booking from Mumbai to Kochi on flight AI 681 on the 12th of October 2020. But the same got canceled and rescheduled with the arrival being more than 1 hour from the original flight scheduled to arrive at 16:50 Hrs. The new scheduled flight was AI 617 with the arrival time to COK at 18:00 Hrs. Hence, I had canceled the same and requested a refund and was directed to write an email to their e-commerce team and expect a reply within a week. It has been over 2 months now, and the refund is still not processed. Please help on the same at the earliest. Refund Amount: Rs. 4, 007/-