Air India — Uncourteous, arrogant and rude staff and pathetic service at check-in counters E at Delhi Airport terminal 3.

I had my trip scheduled from Sydney to Mumbai with Qantas and Air India on January 21, 2022 for myself, my wife and my 10 months old baby. The first leg of the trip from Sydney-Adelaide-Delhi was serviced by Qantas and the second leg from Delhi to Mumbai by Air India. Mid way on my flight from Adelaide to Delhi we were informed that my connecting flight from Delhi to Mumbai AI605 was cancelled. Accordingly we were issued with the new ticket for flight AI 887 scheduled at 7am on January 22nd, 2022. We reached Delhi airport at 4.30 am for checking in for the flight at counters E at terminal 3 of Delhi Airport. We were asked to keep jumping at different counters for check in. At the counter we were being serviced by Mr. Utsav Sarkar and Miss Simran. They kept us waiting for more than 90 mins. Even after pleading that we are travelling with an infant who is unwell, they didn't heed to our request and kept on entertaining other passengers mid way in the queue. They mentioned they were trying to resolve the issue with the flight booking number but never mentioned if we had to do something from our side even after being asked of any issues. Right at 6 am when the check in counter closed and after 1 and half hour of pleading, they told that we cannot check in as counters are now closed and we had to book new flight for domestic leg of our journey. The kind o[censored]ncourteouse and traumatic service we received at the airport was very unacceptable for a national carrier. We need to lodge a complaint against Mr. Utsav Sarkar and Miss Sinran for making us go through such a bad experience with Air India.