Air India — unethical behavior

Address:

New Delhi, Delhi, 110037

Pathetic airlines and customer service! That's how i would like to start. Me and and my wife had a flight to chicago on june 14, 2017 from igi new delhi. Unfortunately, the air india servers were down that day which made us wait for almost an hour before we could check in our bags. Technical glitches are fine and they do happen but the thing that pissed me off that day was the customer service and unethical behavior by the air india staff.

We had one extra luggage for which i was supposed to pay 200$. The lady at the counter directed me to another counter were i had to pay for the extra luggage. With taxes, the total amount came to 213$. Fair enough.. No worries. I gave the lady 220$ expecting 7$ in return. Apparently, she didn't have the change. She also said that they can't return back the money in dollars rather it would be in indian currency. That didn't make any sense to me. I paid in dollars, i expect the return in same currency.

I offered her my credit card to charge 213$. Damn, now their credit card machine wouldn't work. She swiped my card twice and their stupid system didn't respond. I had only one hour or so left before my flight takes off and these # can't finish this simple task. Her co-worker was like we have 6$ in change, you can take that. It pissed me off more and i lost my temper. I felt so helpless then that i was like why did i chose this crappy airlines.

Just like they told me to take back 6$ rather than 7$, i suggested why not you guys charge me 110$ instead.. Fair enough right.. Paying 3$ less wouldn't make much of difference just like 1$ doesn't. Its not about 1$ or 3$, it's all about ethics. The guy indirectly admits his mistake by saying make an invoice with 114$ so that if i complain, they still can be proved innocent. I collected back my 6$, felt helpless and i left the counter.

After security checks and immigration, these crew members are like hurry up, the flight is gonna take off soon. Shut up you #, air india and their unqualified staff is responsible for all these delays. Damn, me and my wife lost our mental piece.

I didn't pay 1500$ to deal with all these kinda stuff. There has to be some courtesy by you guys. I think your staff is not qualified enough to handle situations like this. They don't have any sense of customer service and hospitality.

I wouldn't recommend anyone to fly airindia. It's the worst airlines to fly with.
I request airindia to please return back the extra money they have charged (1$).. And show some decency next time someone travels with airindia.

Document number :[protected]
The total amount is 13650 inr on the invoice. The bill shows 13650 inr (213 usd). I didn't have time to check my invoice as i would have missed my flight arguing with the staff. They charged me 214$ instead of 213$ just because they didn't have change.

Refund it back! Simple! Its not about 1$, its about the trouble i had that day.