Air India — Unethical Behaviour and refund not received

Address:

601/b wing, 6th floor, Navjeevan C.H.S, near Khatri bldg, Behrambaug road, Jogeshwari west, Mumbai- 400102

Respected Sir/ Madam,

I Hasanabbas N. Kadiwala brother of Mohemedali N. kadiwala would like to file a complaint to Air India Airlines regarding the scam done by Air India Airlines management at Mumbai T2 terminal.

On 11th January 2022, My brother was going to London for studies along with student visa from Mumbai. So according to the Student Offer there is an allowance of 1 free additional piece of max 23kgs.
But while checking in he was told by the Air India Airlines management at Mumbai T2 Terminal that the student offer is not valid (even though the student offer is still showing on the website) and he was charged Rs.14, 000 stating as an excess luggage.

I would respectfully ask the Air India Airlines to look into this matter and refund the total amount of Rs.14, 000 as soon as possible.

Flight details and student offer is attached along with this mail.

Regards,
Hasanabbas Kadiwala
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