Air India — Unethical behaviour by staff and misconduct

Address:	560034
Website:	airindia.com

Hi all,

I think almost everyone must be aware that airindia is the most non-recommended airline.
But i have travelled in domestic flights and thought that it may not be that bad experience as people share.
I booked airindia ai-173 for san fransisco for 4th june and it was a direct flight. Straight 22 hours journey.
I am a business woman and wanted a direct flight as i can't afford to waste even a single second.

But the horrific experience with their staff made me now write it down here and also i am going to the consumer forum.
This post is for everyone who are traveling for long distances.

Somehow after requesting at the counter, they gave me an extra legroom seat after paying extra (This makes sense to me), but again we got late because of him creating a problem.
Now i am in the flight and the flight has taken off. So, there is a button which is above your seat for your convenience so you can call the crew member and tell them your requirements. They never came after pressing the button and i thought its okay. These people are busy so when they will come i can ask for what i want. I was okay if they were not coming that time as it was day time.

Now its night almost 12:30pm, i called them, nobody came, this was 5 times i pressed the button but no one came. I got really furious by that time.
I went to the back and a guy and a lady were sitting there, i could see that they got the signal that someone is calling but they didn't give a damn about it.

I asked them that why are they not attending?
Clear reply 'madam we are trying to work here', i said okay but what if someone is in urgent need?
The guy rudely replied that "hum yahan faltu thodi na baithe hain".
I thought let's leave it there is not point in arguing with him as i found attitude issues with him, he was very rude.

I said i am very hungry (Just for all your information, 4-5 hours aftre the meal snacks are either distributed or the passengers are informed if it is kept somewhere).
He said' "we have kept is there and you can take it", i said then how am i supposed to know if i can take it?? Those are all covered?
He said "ki woh hamara kaam nai hai, you should know that".

I got really angry and said and asked him that he should have announced or displayed somewhere that are eatables for you and you can eat it anytime.

By this time he started shouting and said "you have not landed yet"
So better be careful. I can create problem at immigration and you will have to go back"

I really got scared. As i didn't know if he can do anything. I came back to my seat and felt really bad, he shouted at me and i was crying sitting on my seat.
His crew manager also saw me crying but didn't do anything about it. Then my friend grabbed some buscuits from there and i eat.

After this what i saw was heart breaking, all the oldies and uncles in my airbus came there and started eating. Probably these people were also hungry and were not knowing if they can eat that.
They saw me taking it from there and they also started eating. I felt so bad but couldn't do anything about it.

How stupid can airindia crew be?? Are you even human, you have oldies and kids and ladies on-board in your flight and you don't give a damn about it??

You better send me a written apology and my refund. Anyway i am going to consumer forum but this is just height o[censored]nethical behaviour of your staff who think its agovt job and they can do whatever they want in the air.