Air India — Unhelpful Staff

Address:

Pune, Maharashtra, 411004

Most horrified and torturous experience of my life. I booked a flight ticket to Pune for 6.35PM on the 9th June 2017. I reached the airport at 5.45Pm and immediately stood to check in. After almost 15 mins wait when I reached the counter I was told that boarding was stopped 45 mins back. Are we expected to board 45 mins early even in domestic travels? I then seeked the air India desk for help and begged them to help me. The lady at the counter was so super kind that at 6.00pm she told me that I will have to buy another ticket at 9.00am the next day morning to reach Pune. I told her I wanted to talk to the manager. He called someone on the phone and said nothing could be done... Let me reiterate that there were still 20 minutes for the flight to take off even then and he said that I could not get to the flight... I was almost in tears and your team there didn't even budge. Do you think that middle class people could so easily afford money that they could just book tickets whenever they feel like?... What do you expect that your customers reach the airport 3 hours early... So inhuman and inconsiderate behavior in a country like ours only shows that we don't care for our own people... If we just care a damm about our own people and have no slight consideration or customer service then humanity will just eventually fade away from the face of the Earth... Because of such instances people will loose faith on anything... Now am just at the airport... Spent another 8000 and booked another flight to Pune at 10PM... Which is delayed by 40mins... I've wasted 5 hours of my life sitting here at the airport... Feeling frustrated... Wasted money. I need help!