Air India — Urgent Baggage Delay Complaint - Flight MXP to Mumbai on November 29th

Dear Consumer Complaint Forum,

I hope this message finds you well. My name is Rishabh Upadhyay, and I am writing to submit a formal complaint regarding a recent travel experience with Air India. I believe my situation requires immediate attention and resolution.

On November 29th, 2023, I took an Air India flight from Milan Malpensa Airport (MXP) to Mumbai. Unfortunately, upon arriving at Mumbai's Chhatrapati Shivaji Maharaj International Airport by AI 865 on November 30th, I encountered a significant issue – my checked baggage did not arrive with me.

I promptly approached the airport staff in Mumbai to report the missing baggage, and they assured me that my bags would be sent to my destination promptly. However, it has now been over 24 hours since I reported the issue, and I have received neither an update on the whereabouts of my luggage nor any assistance from the airline. To make matters worse, my attempts to contact the airline via phone have gone unanswered, leaving me feeling stranded and helpless.

I am reaching out to your esteemed forum to seek assistance in resolving this matter urgently. The prolonged delay in locating and delivering my baggage has caused significant inconvenience and distress during my travels. I implore you to intervene on my behalf and help expedite the process of locating and delivering my missing luggage.

I kindly request that you initiate an investigation into this incident and facilitate communication between Air India and myself to ensure the swift resolution of this issue. My main concern is the safe and prompt return of my belongings and more importantly my documents and medicines.

Please do not hesitate to reach out to me for any additional information or documentation required to assist with the investigation.

I am grateful for your prompt attention to this matter and look forward to a swift resolution. Thank you for your assistance in this challenging situation.

Rishabh Upadhyay
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