Air India — very unorganised, unprofessional, traumatising service from air india

1 Review
The issue that we experienced was very traumatic and stressful. I was travelling to london to gaya via delhi with a 3 year old baby.

The airline changed there flight timings few weeks before departure and the layover at airport increased from few hours to around 8 hours and they confirmed at time of booking that

1. We will get the luggage at gaya directly and it was confirmed during the time of check-in at london as well
2. That we can get a hotel as the lay over was longer, from airindia counter

When the flight reached delhi, the staff at airport advised to take the luggage out and then again check-in at the domestic counter, otherwise the luggage can get lost. With my 3 year old baby, i had to do all of that and no proper help and guidance was provided. After this they said counter will open at around 1am and i had to be on the airport with a 3 year old with no help. It was a big stress and almost an harassment from the people at airport from the airline.

We talked to the manager as well and first he didn't talk and then he didn't do anything and no accommodation was provided.

The whole experience was traumatising. There was no one who can guide customer and provide help even though there were so many people. T felt like they are just there doing nothing and just making customers life difficult.

Complaint Status

[Nov 15, 2017] Air India customer support has been notified about the posted complaint.
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    +91 11 2462 4075 [Helpdesk]
    +91 22 2581 8515
    +91 44 6692 1455
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    Air India - very unorganised, unprofessional, traumatising service from air india