Air India — Website and call centre | |||||
The air india website requires one to upload kyc documents for frequent flier. The website does not work. On calling the callcentre, they say tha their website does not work with chrome - only with internet explorer. Try the same with explorer. Still does not work. On calling the call centre again, they pretend not to hear midway through the conversation. Maybe they dont have a solution so that pretend not to hear - or maybe equipment they have is faulty. This happened two times with two different agents. Why can't they get anything working??? Was this information helpful? | |||||
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Air India customer support has been notified about the posted complaint. | |||||
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I had booked a ticket however the date was wrongly selected mistakenly. I had raised a request for modification but the airline is charging the complete cancellation charges which is 50% of the cost of the ticket. The flight is 4 months hence and there should not be an issue. Request support for early resolution. The PNR No. is AI*HT4RQ.
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