Air India — Wheel chair and infants bassinet

My mother was travelling today from delhi to jfk, ny. We requested for wheel chair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheel chair and they are saying its not on the system.

We called 2 months ago and i got it confirmed and yesterday also i called to get it confirmed that if wheel chair is there with my mother ticket. Customer service mentioned "yes". But when i called today that my mother is waiting for hours in the airport for wheelchair they are saying we made request but its not confirmed.

What is this going on if something happened to my mother what will happen. Only 10 mins left to board the flight and i asked customer service if they can atleast get the wheel chair confirmed at jfk airport. They are saying passenger her to speak to air india officials and file a complaint at airport. Where my mother will go now to speak and knock the officials door with and an infant and luggage.

I am in really a bad situation that cannot help my mother who is suffering a lot because of air india negligent system.

And would to tell you that this how you represent india with airindia airlines.

Earlier when i was travelling given a seat so that i can have a bassinet for a baby. But it was broken that it could not be attached/hanged to the wall across and air hostess kept bassinet on the floor and advised me to put my daughter in the bassinet which was lying on the floor. I did not liked that idea as the seat was too close to restroom.

Flight is awful and no respect for sr. Citizens and minors also.