Air India — While PNR got deleted while removing infant -4HVFS8

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is possible? Is there any technical error or some difficult steps to remove infant?

3rd problem
If itinerary got changed or cancel, why I did not receive any email?

4th problem :
I got to know from help desk that you should not remove infant from same prn. Then why it is even possible to do if it will delete the whole itinerary. Why you even allow anyone to modify it when your operational team cannot handle it?

I am very disappointed with the services and what ever I faced at airport when I was waiting there for 4 hours.

Please responds
Regards
Megha bhidola
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Air India customer support has been notified about the posted complaint.
Oct 23, 2023
Updated by Meghabhidola
Had conversation with help desk and they said I should not remove infant from same prn. Then why it is even possible to do if it will delete the whole itinerary. Why you even allow anyone to modify it when your operational team cannot handle it? Help desk said, you class is now changed and if you want to travel, you should pay extra amount. Why should I pay why I paid 6 month ago the whole amount while booking. Infant adding and removing is free, so why should I pay extra
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Comments

Air India did not allow me to get in the flight even though I paid for it. I removed my infant from my seat but they said the class is now changed and I need to pay extra. When I already paid for it, why should I pay again, I only removed my infant. We do not know about class and all, how we know that class is gonna change if we will remove infant. Its a 100% mistake from airindia side and you are not accepting your technical issue. If its not resoving now, I am gonna do consumer complain for sure.

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