Air India — Without proper understanding the office staff cancelled our tickets

Address:

Hyderabad, Andhra Pradesh

We booked tickets for air india on 20-11-15 from Hyd. to Vizag and return on 22-11-15.We couldnot travel in the air india because on 20th we reached a bit late so we couldnot board it that is our fault but in return we couldnot travel as the office people cancelled our return ticket without our notice.It happened like this, on 20th when we couldnot travel by air india, we approached air india office staff and asked what to do? They told that we cannot do anything, then they asked us do you want to cancel the ticket.We thought they are going to cancel the onward ticket but we dont know that she is cancelling the return ticket.Actually we travelled to Vizag by Indigo flight on the day and wanted to return by Air india booked ticket but when we reached the air port in return we came to know that the return ticket was cancelled already.You know how much pain we had to return to Hyd.So we want to complain on the staff of Air India that they carelessly without proper understanding simply cancelled our tickets leading to our trouble.It incurred much monetary loss also. The details of the tickets are passenger name Chiniga Venkateswara rao flight Air India AI 952 Hyd . to Vizag on 20-11-15 departure time 06.50am, return on 22-11-15 Air India AI 951 from VTZ to Hyd. departure time 6 pm.My wife name Yadava Vasudha for the same flights.