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Dear team,
Kindly be informed, i traveled in riyadh (Saudi arabia) using air india flights at last to last week (I. E. 29th april to 06th may, 2019).in this trip, i used your four flights (I. E. Delhi-mumbai, mumbai-riyadh, riyadh-mumbai & mumbai-delhi) & ticket was booked prior. I faced a lot of complications in travel due to your services & earned very worst experience.
The 1st flight (I. E. Ai - 887) was scheduled to depart at 07:00 am from delhi to mumbai. When i woke-up at 3 am at morning on 29th april, i received an sms i. E. (“air india flight ai887 del-bom of 29-apr-2019 shall now operate as ai665 on 29-apr-2019 and depart at 0800 hours”). I reached on air india counter at delhi airport exactly at 5:00 am. I handed over my flight ticket & passport to the executive for ticket booking. He checked the documents with required information in his system & took 15 minutes to expose the fact i. E. “there might be some issue with your flight, you may proceed to supervisor counter.” even after sharing the flight cancellation message. Then i reached at supervisor counter with my luggage. At this time the supervisor took net 1 hour in ticket booking & printing the boarding pass. When i tried to ask the reason for long delay in between, he replied in a rudely manner that flight got cancelled & it was not his problem. Even in between he handled the couple of other cases for flight booking. I was helpless at that time, standing & watching towards his face only. Then i took the boarding pass & proceeded towards respective gate for boarding.
The 2nd flight (I. E. Ai – 921) was scheduled to depart at 12:30 pm from mumbai to riyadh on 29th april but it got delayed by more than 3 hours. Its arrival time at riyadh airport was 02:30 pm but it was landed at approx. 07:30 pm. Actually there was very crucial meeting scheduled with my client at evening (I. E. From 04:30 pm onwards) on same day in riyadh but i missed the same due to flight delay.
The 3rd flight (I. E. Ai – 922) was scheduled to depart at 06:45 am from riyadh to mumbai on 06th may, 2019. Also, the return journey from riyadh to delhi was scheduled using connecting flights. I already made the web check-in for this journey. I reached on air india counter at riyadh airport about 04:30 am. I handed over my flight ticket & passport to the executive for ticket booking. He checked the documents with required information in his system & said that flight from mumbai to delhi is not showing open, so you have to wait at least for 30 minutes. After 30 minutes when i asked the status, again he told the same thing & suggested for wait. Hence, i had to wait approximately for 1 hour in standing position as there was not any seating arrangement. Finally the executive told me that flight is showing now but there’s some issue with luggage. He printed the boarding passes & suggest to take the entire luggage inside the flight/cabin. Although he told to the security guys for allowing to take the luggage inside. Then with much difficulties i reached at respective gate with my entire luggage for boarding. Again this flight got delayed for 1 hour. It was very strange & terrible for me.
The 4th flight (I. E. Ai – 687) was scheduled to depart at 04:00 pm from mumbai to delhi on 06th may, 2019. I reached at mumbai airport, took my entire luggage & completed the immigration. Then i came to know that my flight ai687 got cancelled, new flight (I. E. Ai144) will operate instead of cancelled flight & will depart at 05:00 pm. After this i lifted my entire luggage, reached at air india ticket counter for luggage check-in with much difficulties, received the new boarding pass & proceeded towards respective gate for boarding. By-chance the new flight was on-time & i felt some relax
In-short, it was the worst travel of my life that has provided very bad experience to me & illustrated the actual reputation of air india. However anything cannot heal the loss of my precious time & difficulties faced by me during this travel but there should be some monetary compensation given to me. You must take the corrective actions in order to resolve the all reported issues of your services.
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