Air India — wrongly charged for extra baggage of cabin bag

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.airindia.in

Hi team

I travelled from gothenburg to new delhi on saturday (16th dec, 2017)

When i came from delhi to gothenburg on 25th the luggage was of same weight and same size. But i when i was travelling back they did not allowed my weight and asked me to weight my cabin bag and laptop bag separately.

And i they forced or harrassed me to pay the amount for extra bag, if i want to travel. They denied for giving me boarding pass, asked me to pay or you will leave the flight.

I paid 1490 sek for the extra baggage, which was too much for my cabin bag to pay.

I am very much dissatisfied with the service you have provided me.

The behaviour that you treated with me.
May be your policies are specific about your bag size and weight, but that should be same for everytime.

My ticket number is: s9k3d8

Regards
Anand khurana.