[Resolved]  Aircel — 60 rs deducted from my prepaid account balance

Sep 25, 2014

Updated by varun0393 Appeal for reference number - 1-[protected]

Hi, today I received a call from your customer executive regarding the concern as per above stated Ref. No. - 1-[protected] which was about Rs. 60 deduction from my account for the aircel limitless music VAS which I haven't subscribed. Through the call your customer executive was proving his unparalleled point which was completely pointless, and when I stated that I didn't subscribed to the above VAS service and I want my refund back, he literally declined my request and said to call a no. to deactivate the ongoing service. And said that he will try the refund.

After some time I received a message that your complaint has been resolved which is still not. Dear Aircel I'm your very old customer and with this type of ignorant behavior u guys are just spoiling customer relations. I then once again request u guys to deactivate the ongoing service and refund the amount. and if you still don't want to resolve this issue then u don't leave me any choice but to port my number to other service provider.

Varun Chaudhary

Mobile No. - [protected]

Oct 12, 2014

Updated by varun0393 Still no solution to my problem and your executive didn't even call me saying we were unable to reach you. Aircel stop forging your customers like that, if you don't want to hear your customer's grievances then what is the use of customer care. This is my last message relating to this concern and I'm pretty much sure that I really don't want to continue with Aircel anymore.