[Resolved]  Aircel — about aircel joy ads

Address:Kanyakumari, Tamil Nadu

Respected Sir/Madam, My name is Vanathi Devi. my mobile number is [protected]. I activated DND- TRAI service on April 11, 2015. But now also aircel took my money in the name of aircel service. whenever i unlocked my mobile immediately i received a message that " thanks for using aircel service". All the time i received the same sms only. No other messages (which type of service, how many amount took etc., ) i recieved. I want to know the reason that why the aircel took my money after activating DND without prior information. Iam highly disappointed, mentally and economically aircel tortured me. Details: DND activation- 11.04.2015, Amount took by aircel on- 20.04.2015- Rs. 50 05.05.2015- Rs. 20 04.06.2015- Rs. 15 07.06.2015- Rs. 30 13.06.2015- Rs. 10 18.06.2015- Rs. 50 Will you accept my complaint and refund my money.. I'll change my network soon sir... hereafter i have no strength to continue with aircel network. But as a customer i want to know the reason that why aircel took my money after activating DND service. Moreover i want to stop aircel joy ads and also to remove my mobile number from aircel store pocketinternet.in. How to stop it. Plz tell the details. With Thanks and Regards P. P. Vanathi Devi, Ph.D. Research Scholar, Scott Christian College, Nagercoil-3.
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Aug 7, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi vanathi.vana,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Dear Vanathi,

We would like to inform you that an amount of Rs. 55/- would be posted in your main account as talktime within 24 working hours.

Regards,
Aircel Social Care Team

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