[Resolved] Aircel — about the recharge and customer care misbehavior | |
Today at 8:30pm i recharged my aircel number of rs345 from tapzo (Reference id:dlr[protected] after checking the best offer on my number at 121 where it shown that i will get - unlimited call local/std and 1gb/day for 70 days. But i got neither instead i got 1gb/day for 28days only. And when i called their customer care number at 198 they misbehaved and repeated same thing for all time that you must have knowledge that's why you have recharged with that amount and only through retailer you will get the offer not through online recharge but no where it was mentioned that the benefits will not be available at online recharge. I also asked for the place where it was mentioned but they did not answer that question and disconnected my call. Was this information helpful? | |
Dec 31, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 18, 2017 Aircel Customer Care's response Dear Customer (Abhishek8045), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings: The screenshot of the offer received: Warm Regards, Aircel Social Media Team Verified Support Nov 20, 2017 Aircel Customer Care's response Dear Customer (Abhishek8045), As per our team, we would like to inform you that you have received the complete benefits against the RC 345 as specified on 121. RC 345 offers (segmented) unlimited call local/std and 1gb/day for 70 days. Warm Regards, Aircel Social Media Team | |
1 Comment | |
Comments
I have attached the photo of the best offer i got after checking on *121#.
Reply
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information