[Resolved] Aircel — Account Balance Deduction for unsolicited packs | |||
Aircel is simply duping customers by activating packs on their own. I have lost more than 22 Rs in last 6 days. On registering complaint with customer care they say that amount will be refunded in 48 hours which never happens. Their customer service is so pathetic. There is so much background noise that it takes 5 mins to understand what the person is saying! I am fed up with your service !! My no: [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hi,
I have been charged Rs. 30 and Rs. 5 (I think 3 days once) for video talkies and something called tinny tv. But i have not activated these unwanted stuffs. I called customer care and registered a complaint 4 or 5 days back. Yesterday i got a message as "problem resolved". There is no repayment happened.
And requested customer care executive to de-activating these feature before solving this issue to avoid further charges. They agreed and said de-activated. Today i got a message "Your video talkies at Rs 50 is auto renewed for 15 days."
Today i tried to reach customer care many times, its saying "all executive are busy call back later".
Really disappointed on this poor service from AIRCEL. Are you trying to earn money from this way. If it continues, surely no one will continue using AIRCEL.
Complaint No: 1-[protected]
Mobile No: [protected]
I have been charged Rs. 30 and Rs. 5 (I think 3 days once) for video talkies and something called tinny tv. But i have not activated these unwanted stuffs. I called customer care and registered a complaint 4 or 5 days back. Yesterday i got a message as "problem resolved". There is no repayment happened.
And requested customer care executive to de-activating these feature before solving this issue to avoid further charges. They agreed and said de-activated. Today i got a message "Your video talkies at Rs 50 is auto renewed for 15 days."
Today i tried to reach customer care many times, its saying "all executive are busy call back later".
Really disappointed on this poor service from AIRCEL. Are you trying to earn money from this way. If it continues, surely no one will continue using AIRCEL.
Complaint No: 1-[protected]
Mobile No: [protected]
Hi Ankit,
Thank you for reaching us at Social Care.
We have forwarded your request to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your request to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Hi AIRCEL,
Thanks for your quick response and registering new complaint for my issue. But its not working (I think eyewash).
AIRCEL not refunded any amount for my above problem and I got a message "video talkies service stopped".
But still I have been charged Rs. 30 on 11th September (I'm not sure what service they have activated and charged.).
Again Day before Yesterday (14th Sep) I have recharged Rs. 65. Yesterday(15th Sep) afternoon I came to know they have charged around 50 Rs for some reason. But I have not received any message for that (Great service example). I'm on emergency on that time. I called customer care and asked the reason. They said, "You have charged for some reason. But details not available. Please call after 48 hours. It could be because of internet usage". But still I have some MB internet balance (Attached screenshot). Really he don't know the reason.(What he can do. He was from some third party call center guy. Working for money in shifts.) ". Finally I borrowed a phone from unknown person and called. Its a most irritating situation.
Below is my details.
Mobile No: [protected]
Old Complaint No: 1-[protected]
New complaint No: 1-[protected]
Its my worst experience with AIRCEL. I'm using this connection for more than 7 years.
AIRCEL, If you want money you can beg from customers. But don't cheat.
I have not posted this for Resolution. Its my frustration. I will leave from this AIRCEL service with in couple of days. Anybody have the problem in network please don't fight with customer cares (they are also just a employees like us). Give a chance to other networks. I think they can understand the customers.
My MNP Port No: DT472679
Thanks.
![]()
Thanks for your quick response and registering new complaint for my issue. But its not working (I think eyewash).
AIRCEL not refunded any amount for my above problem and I got a message "video talkies service stopped".
But still I have been charged Rs. 30 on 11th September (I'm not sure what service they have activated and charged.).
Again Day before Yesterday (14th Sep) I have recharged Rs. 65. Yesterday(15th Sep) afternoon I came to know they have charged around 50 Rs for some reason. But I have not received any message for that (Great service example). I'm on emergency on that time. I called customer care and asked the reason. They said, "You have charged for some reason. But details not available. Please call after 48 hours. It could be because of internet usage". But still I have some MB internet balance (Attached screenshot). Really he don't know the reason.(What he can do. He was from some third party call center guy. Working for money in shifts.) ". Finally I borrowed a phone from unknown person and called. Its a most irritating situation.
Below is my details.
Mobile No: [protected]
Old Complaint No: 1-[protected]
New complaint No: 1-[protected]
Its my worst experience with AIRCEL. I'm using this connection for more than 7 years.
AIRCEL, If you want money you can beg from customers. But don't cheat.
I have not posted this for Resolution. Its my frustration. I will leave from this AIRCEL service with in couple of days. Anybody have the problem in network please don't fight with customer cares (they are also just a employees like us). Give a chance to other networks. I think they can understand the customers.
My MNP Port No: DT472679
Thanks.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thanks for your quick response and registering new complaint for my issue. But its not working (I think eyewash).
AIRCEL not refunded any amount for my above problem and I got a message "video talkies service stopped".
But still I have been charged Rs. 30 on 11th September (I'm not sure what service they have activated and charged.).
Again Day before Yesterday (14th Sep) I have recharged Rs. 65.
Yesterday(15th Sep) afternoon I came to know they have charged around 50
Rs for some reason. But I have not received any message for that (Great
service example). I'm on emergency on that time. I called customer care
and asked the reason. They said, "You have charged for some reason. But
details not available. Please call after 48 hours. It could be because
of internet usage". But still I have some MB internet balance (Attached
screenshot). Really he don't know the reason.(What he can do. He was
from some third party call center guy. Working for money in shifts.) ".
Finally I borrowed a phone from unknown person and called. Its a most
irritating situation.
Below is my details.
Mobile No: [protected]
Old Complaint No: 1-[protected]
New complaint No: 1-[protected]
Its my worst experience with AIRCEL. I'm using this connection for more than 7 years.
AIRCEL, If you want money you can beg from customers. But don't cheat.
I have not posted this for Resolution. Its my frustration. I will leave
from this AIRCEL service with in couple of days. Anybody have the
problem in network please don't fight with customer cares (they are also
just a employees like us). Give a chance to other networks. I think
they can understand the customers.
My MNP Port No: DT472679
Thanks.