[Resolved] Aircel — account blocked.. trai rules are not being followed

Sivakanth542

from Pune, Maharashtra

Address:

411028

Hi,
My aircel account was blocked due to inactivity in last 3 months.. Mobile no :[protected]..
As per trai rule, it should not be deactivated if balance of rs20 is maintained.. And i have maintained balance of more than 100.. Aircel is cheating users and not following trai rules..
And there are no nearby aircel galleries
Aircel representatives are extremely harsh and not even listening to my concern...

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Oct 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 09, 2017

Updated by Sivakanth542 Customer care team has asked me to visit aircel stores.. Outdated address was provided to me, entirely wasting my time and efforts

Verified Support

Sep 11, 2017

Aircel Customer Care's response Hi Sivakanth542,

We would like to inform you that as per our record your number has been disconnected from our end. Further, please visit nearest Aircel store along with your SIM and valid ID proof for further assistance in this regard.

Warm Regards,
Aircel Social Media Team