[Resolved] Aircel — Activating offers without my knowledge by AIRCEL

rajeshlai

from Kolkata, West Bengal

Address:

795005

Today morning i got a text message to my number [protected] from aircel stating “thank you for choosing fashion world weekly at rs. 35 blah blah …..” and deducted rs. 35 from my main balance. This is total nonsense because i did not request for such useless services from aircel. This is the third time i am getting such useless message and deducted from my account in the last two months. I feel i am still using aircel network for such unnecessary headaches, and this is the worst network.

Kindly refund my amount asap. If such harassment happen again, i do not have other options, but to change network provider.
Rajesh
Cell no. [protected]

Was this information helpful?

No (0)

Yes (0)

Jun 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Aircel Customer Care's response Hi Rajeshlai,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

May 20, 2017

Aircel Customer Care's response Hi Rajeshlai,

We would like to inform you that as we have checked and found that you were charged Rs 35 as activation fee for WORLD35 from MAUJ service provider activated through WAP on 19/05/2017 at 07:13 with your due consent. As per your request, the same has been deactivated on 20/05/2017 at 17:02. As service gesture, Rs 35 has been refunded on 20/05/2017. Kindly avoid clicking on any WAP links popping up during browsing.

Warm Regards,
Aircel Social Media Team