Aircel — Activating vas without confirmation | |||
Its happy that at lease we can tell our issues to someone. I am using aircel sim card since 2 years, number is [protected]. Aircel will activate VAS packages without any intimation and deduct money(for example consider my today's billing details) . When I called customer care, they are not speaking english and I know little tamil, if ask to transfer the call they will not do so and when asked about this they are saying it will be activated automatically when you are browsing internet.Is that my fault...It happened again and again. this time i am raising complaint. And i am unable to reach their complaint number 198, always saying "busy with high call flow" at afternoon 2 PM. Please provide solution. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Hi,
Please find the details below.
Mobile no: [protected]
Amount deducted date & time : 24/02/2015 around 12:00 or 13:00
Amount deducted: 50 Rs (happened 2, 3 times previously but didn't note the dates)
After deduction I didn't receive any message but called customer care they said there is some "video talkies" package activated and caused deduction. More over you can see all my account details for any reference.Please change your system settings if it is auto process to activate the package.
Please find the details below.
Mobile no: [protected]
Amount deducted date & time : 24/02/2015 around 12:00 or 13:00
Amount deducted: 50 Rs (happened 2, 3 times previously but didn't note the dates)
After deduction I didn't receive any message but called customer care they said there is some "video talkies" package activated and caused deduction. More over you can see all my account details for any reference.Please change your system settings if it is auto process to activate the package.
Hi Subhani Mehboob,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Hi,
Again there is some SMS from aircel mentioning SMS pack is activated but I didnt receive the deducted amount.
Now there are two issues
1.Dedected amount for Video talkies
2.SMS pack is activated.
This is not easy for customers flowing up with aircel for daily new issues, please change your system from annoying customers.
Note: I called 198 five times since morning but always getting all executives are busy call after some time announcement.Really wasting my office time.
Again there is some SMS from aircel mentioning SMS pack is activated but I didnt receive the deducted amount.
Now there are two issues
1.Dedected amount for Video talkies
2.SMS pack is activated.
This is not easy for customers flowing up with aircel for daily new issues, please change your system from annoying customers.
Note: I called 198 five times since morning but always getting all executives are busy call after some time announcement.Really wasting my office time.
Thanks, My money got credited. Thanks a lot consumer complaints team!!!
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We regret for the inconvenience caused. Kindly share the following details in order to look into your issue:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:
Warm Regards,
Aircel Social Care Team