[Resolved] Aircel — Activation of value added services

Shivraj Padiyar

from Vellore, Tamil Nadu

Address:

632004

There is automatic activation of value added services from Aircel illegally without any request for the same. on enquiringly they refuse to refund the money and admit it as their mistake. This has happened more than 20 times. The recent event happened today. Even without talking to any customer care or sending a message from my phone, I get a message saying you have activated caller tunes. How did it get activated??magic?? This is a pure case of cheating. Also the customer care representatives refuse to listen to grievances and cut the call. They refuse to lodge a complaint

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Oct 30, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Shivraj Padiyar,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 29, 2016

Aircel Customer Care's response Dear Shivraj Padiyar,

We would like to inform you that as checked we did not find any deduction on VAS. Please share the screenshot if you received upon deduction.

Warm Regards,
Aircel Social Media Team