[Resolved]  Aircel — Activation of vas and deduction of balance

Address:831003

Many times i found my phone balance automatically deducted against activation of any services and renewal
Of such services without my knowledge. Like (Your gaana khazana weekly at rs 30.0 is auto-renewed for 7 days. To unsubscribe sms stop to 155223. Click here http://gaanakhazana.com. get unlimited videos, games, bollywood dt, comedy club at www.pocketinternet.in) activation of and customer care representatives are not willing to refund my deducted balance.
Was this information helpful?
No (0)
Yes (0)
Jul 6, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jun 03, 2017
Aircel Customer Care's response
Dear Customer (jsrarun),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Jun 05, 2017
Aircel Customer Care's response
Dear Customer (jsrarun),

We would like to inform you that you have been charged for VAS(MOBCGK30) service reactivation. Hence, the balance will not be refunded under any circumstances.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information