Aircel — Aircel - Balance Deduction and Deactivation Of Internet Pack a Day earlier

Soumilya

from Serampore, West Bengal

Address:

Kolkata, West Bengal

Hi, On 18th Feb 2015, 15+ Rupees was deducted from the main account for surfing thehe internet. Last month on this day i.e. on 19th Jan, an Internet Pack was recharged and the packwas supposed to end on 18th Feb completing 30 days. But the pack was deactivated a day earlier .as per the calculation I was browsing and I realized what has happened after the notification appeared and I checked the Internet if it was deactivated.I want a full refund and an extra day on the Internet pack I'm currently using. I'd expect a swift resolution . Thank You. The Aircel Number : [protected]

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Soumilya,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Soumilya,

Post system check it has been
found that you have recharged with 148/- dated 19/1/2015, 18:04
hrs. and the pack expired on 17/2/2015 which is absolutely logical and
no such deduction of 15/- due to data usage have been found on dated
19/1/2015.

Regards,
Aircel Customer Care