[Resolved] Aircel — Aircel Customer care complaint

Pavithra2912

from Mumbai, Maharashtra

Address:

600042

My outgoing call has been barred. I had paid my previous bills and I have time for my due. Without prior intimation or proper reason they barred my call. Customer care is not ready to listen or respond for my queries. Whom do I have to complaint. If customer care is not ready to answer why they have customer care. worst service. Let me know whom should I contact to resolve.

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Mar 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Aircel Customer Care's response Dear Pavithra,

We request you to please clear your outstanding amount of RS 1194/- at your nearest Aircel store to get your services restored.

Warm Regards,
Aircel Social Media Team

Jan 20, 2017

Updated by Pavithra2912 My question is why you barred without prior information and without sending bill. When I called customer care they are not answering. Why they dint say this in call. When I took this scheme they told 2gb net free now they Are saying it's only 1gb.

Verified Support

Jan 25, 2017

Aircel Customer Care's response Dear Pavithra,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 28, 2017

Aircel Customer Care's response Dear Customer (Pavithra2912),

We would like to inform you that you are in Magic combo 399 plan with Rs.100 rental discount and had 1GB data free there after 2P/50KB. you exceed your freebies (1GB) and utilized 1.35 GB. Hence amount of Rs.482 has been charged. credit limit of the number is Rs.1200, You exceeds your credit limit, hence outgoing barred. You made the payment of Rs.1194 on 23rd Jan. Now the number is active.

Warm Regards,
Aircel Social Media Team