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[Resolved]  Aircel — Aircel customer care executive not picking up my mobile call

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.aircel.com

Sir, i am holding a pre-paid aircel mobile no. [protected] in noida (Ncr circle). I did recharge of rs 99 (You give offer of 125 on recharge of 99 at that time) on 5th may 2017, after 1 hour i got the message of recharge successful, but when i checked the balance, there was no increment, from that time i'am trying to call customer care (198), but none of your customer care executive is free, i have tried lot of times. Please suggest me what to do now.
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May 10, 2017
Complaint marked as Resolved 
they called me(+911179400000)
Aircel customer support has been notified about the posted complaint.
Verified Support
May 09, 2017
Aircel Customer Care's response Hi Yugansh Thakur,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Mode of recharge:
Screenshot of offer message:

Warm Regards,
Aircel Social Media Team
May 09, 2017
Updated by Yugansh Thakur i have added attached screen shot of my Bill Payment Details

Verified Support
May 09, 2017
Aircel Customer Care's response Dear Yugansh Thakur,

Thanks for sharing the requisite details. We are forwarding your concern to the concerned team.

Warm Regards,
Aircel Social Media Team
May 09, 2017
Updated by Yugansh Thakur this attached screenshot is the offer you are providing(highlighting one of Rs 99)

May 09, 2017
Updated by Yugansh Thakur thanks for your quick response!
May 09, 2017
Updated by Yugansh Thakur can you please let me know that how much time will you take to resolve my issue?
Verified Support
May 10, 2017
Aircel Customer Care's response Dear Yugansh Thakur,

We regret the delay, we're in continuous follow up with the team. We'll update as soon as possible.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
May 10, 2017
Aircel Customer Care's response Dear Yugansh Thakur,

We hope our team got in touch with you and shared the requisite details.

Thanks and Regards,
Aircel Social Media Team
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