[Resolved]  Aircel — Aircel fraud company

Address:560018
Website:www.aircel.in

On 02-11-15 Monday one message came to my mobile No [protected] for Enjoy Unlimited Validity TT with Aircel Rs RC 39 = 50 (Screen shot enclosed) talk time life time validity, I went to retail shop for Rs 39/- easy recharge and amount came for only Rs 44/- and at that time my balance is Rs 46.75. In the next day morning on[protected] Tuesday (Screen shot enclosed) I checked my mobile balance is Rs 0.02 only. Where is the Rs 46.75 Talk Time. I did not make any outgoing calls from 02-11-15 to[protected]Screen shot enclosed). I have enclosed screen shots for Rs 39-50 talk time life time validity & outgoing calling list on 02-11-15 to 03-11-05. And Aircel sim purchased from Aircel Retail shop, he told Rs 20 * 5 for 5 months, Already one month has passed but not credit has been given as per the terms of rs.20/- pm . Please credit Rs 50 + 1.75 + 20 = The grand total remains Rs 71.75. Please credit for the same as soon as possible. I called the customer care several times but received no response from them. With regards, Vasanth Kumar [protected]
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Apr 28, 2016
Complaint marked as Resolved 
Thanx for resolving the the same
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi venkateshadi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear venkateshadi,

We would like to inform you that we have checked and found that you charged Rs.65.60/- towards data usage post consumption of PI79 free data benefit. Hence as one time goodwill gesture waiver posted.

Regards,
Aircel Social Care Team

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