[Resolved] Aircel — aircel not able to send sms for porting to 1900

NikhilBan

from Mumbai, Maharashtra

Address:	411039
Website:	www.aircel.com

To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving irrilavent solutions.

1.. I have balance in my mobile so there is no reason of not having balance to send msg.
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

Plz help me...
-arun
Aircel mobile no. [protected]

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Oct 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 26, 2017

Updated by NikhilBan I just received a call from aircel but the person just speak for a while and cut the phone before getting into the details of the issue

Verified Support

Aug 26, 2017

Aircel Customer Care's response Dear Customer (NikhilBan),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 26, 2017

Aircel Customer Care's response Dear Customer (NikhilBan),

We request you to try sending the message from a basic handset.

Warm Regards,
Aircel Social Media Team

Aug 26, 2017

Updated by NikhilBan I tried on a basic handset, but still didn't work!

Aug 29, 2017

Updated by NikhilBan What's going on - no response, my issue is also not solved yet. How much time should I wait

Sep 05, 2017

Updated by NikhilBan Aircel is blocking all the SMS to 1909, TRAI should take some attention over it

Verified Support

Sep 07, 2017

Aircel Customer Care's response Dear Customer (NikhilBan),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 25, 2017

Aircel Customer Care's response Dear Customer (NikhilBan),

We hope that our team got in touch with you and shared all the requisite information.
So, please recharge with minimum top up of Rs 10/- and then try sending the message.

Warm Regards,
Aircel Social Media Team