[Resolved]  Aircel — aircel not sending porting code

My aircel no is [protected]. I am trying to send sms at 1900 for unique porting code, but aircel company doesn't send this code.

This company is cheating as when i call at customer care they talk rudley and say that porting services have been halted and will be restarted in 24 hours and since one month they give the same answer every time i call.

Please resolve the problem.
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Jan 19, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2017
Aircel Customer Care's response
Dear Customer (ranayogen),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Sending the screen shot that your company is not sending SMS to port as per to your message received

Aircel Customer Care's response, Dec 21, 2017
Verified Support
Dear Customer (ranayogen),

Thanks for sharing the screenshot. We have shared the same with our team and will come back to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2017
Verified Support
Dear Customer (ranayogen),

We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again.

Warm Regards,
Aircel Social Media Team

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