Aircel — Aircel payment and their automatic initiation of value added services.

Address:	Chennai, Tamil Nadu, 600089
Website:	www.aircel.com

Hi Team,

Am aircel postpaid customer from chennai. We had network issues and raised many complaints. Till now no response for that but they closed the ticket as resolved. When called customer support and asked they are updating us they try to reach you for confirmation but your number is not reachable and they closed the request. In Jan month received a message stating that your plan changed from Rs.200 to Rs.249. I thought to change network and raised porting request, then got call from customer care and they asked for reason for changing network. I updated them network issue, not using internet also.. but raised plan rate etc. Then they told we will fix network issue in 1 week and for rate increase also there is discount of 50% in your bill and advised me to pay feb month bill. From next bill there is 50% discount. But still network issue dint get fixed and for this bill reduction also they them self activatde a value added service for Rs.99. When called customer care they gave another number to call and stop the service. I pay feb month bill and in Mar I received bill as Rs.249 + tax & Rs.99 + tax + call charges Rs.47 total Rs.439.

Again I called customer support and asked, they are saying we received request only for network issue nothing else and disconnected the call . No proper response from them and nothing updating properly. Even not able to login to aircel.com web site also.