[Resolved]  Aircel — aircel postpaid extra bill amount

Address:

641033

Hi,
One of the customer of aircel telecom company, coimbatore
(My postpaid number;[protected]) my base plan is 199/- two months (July) before i submitted request to change my plan 199 to tariff 149/- plan they accept my request but the plan is not change or no intimation is provided by aircel customer care representative regarding that failure of plan change. Now they kept increasing late fee bill payment fine without any intimation. Without information my outgoing and incoming facility block. Customer service agents response to my queries and concerns are very harsh to me. They are taking very rude and do not know how to talk to a customer at all. Lot of conversation she told to me your plan change form next billing period. Now they customer executive demanding to pay 199/-plan (Totally 2month bill +late fees 580/-)
Who will be responsible for that of not changing the plan as per the request raised by us.

So kindly take action for this and give me solutions

Thanks and regards
V. P. Mahiladhithyaa