[Resolved] Aircel — Aircel prepaid activated vas without my consent | |
Dear sir, I am prepaid mobile user of aircel, bihar circle. My aircel mobile number is: [protected] The company every now and then activates any vas (pack) to my number and cut balance from my account. When i contact the customer care, they shamelessly say pack is deactivated but balance wont be refunded. In past i have lost too much balance but i ignored every time. But this time i am bringing this to your knowledge. On[protected] at around 11.45 a. m 1, i received sms from aircel that aircel bhlcp 25 pack has been activated in my number and rs 25 was deducted from my balance. I had not asked for activation of any pack. also dnd was activated in my number. I did not need this pack and contacted customer care to deactivate the pack and refund the amount. but they said pack is already deactivated but money wont be refunded. Please look into the matter. there are many customers like me who are harassed by such fraud operators. Thanking you Sincerely yours Abhishek Was this information helpful? | |
Jul 27, 2016 Complaint marked as Resolved The Aircel Social Media Team replied to my comment.
They forwarded my Complaint to concerned Department.
After 6 days, i finally got my refund back. Aircel customer support has been notified about the posted complaint. | |
 8 Comments | |
Comments
Dear Aircel Social Media Team
With reference to Docket Number 1-[protected], i want to inform you that i received call from Aircel Representative on 23/07/2016 at around 9.45 A.M. that Rs 25 will be credited to my account in next 24 hours.But more than 50 hours have passed and amount has not been credited to my account.
Kindly look into the matter and get the amount credited at earliest.
Thanking You
Abhishek
Mob: [protected]
With reference to Docket Number 1-[protected], i want to inform you that i received call from Aircel Representative on 23/07/2016 at around 9.45 A.M. that Rs 25 will be credited to my account in next 24 hours.But more than 50 hours have passed and amount has not been credited to my account.
Kindly look into the matter and get the amount credited at earliest.
Thanking You
Abhishek
Mob: [protected]
Dear Customer(rashid chudhary),
We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:
http://www.gtllimited.com/ind/contact_us.aspx
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:
http://www.gtllimited.com/ind/contact_us.aspx
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear Aircel Social Media Team
I got amount of Rs 25 credited to my account today. Thank you very much.
Also my sincere thanks to https://www.consumercomplaints.in team.
Abhishek
I got amount of Rs 25 credited to my account today. Thank you very much.
Also my sincere thanks to https://www.consumercomplaints.in team.
Abhishek
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team