Aircel — Aircel robbed my balance

Address:	Chennai, Tamil Nadu, 603103
Website:	aircel.com

I am using AIRCEL for the past couple of months. I have 306 rupees in my main balance on 9th Nov 2015. Suddenly main balance became 0 without any usage. I am calling their consumer complaint number 198 since then. Out of continuous calls, Only very few times I can talk to their customer support executive by luck. I am just getting re-directed to a voice advertisement instead of connecting to a customer support executive most of the time. It is really frustrating to call their consumer complaint number 198. Below are the replies I got for my complaint each time I connected to a support executive by luck. 1st time - Problem happened because of network issue. Your account will be credited with the amount before that day evening. I waited but nothing happened. 2nd time - Amount will be credited in your account within 24 hours. I waited but nothing happened. 3rd time - They registered my concern with reference number 1 - [protected] on 15th Nov and told me that my issue will be resolved within 48 hours. On 17th Nov my service request was resolved and closed without any intimation to me. My account balance was still 0. I am not sure how they are closing a service request without providing any resolution to the customer. 4th time - On 18th Nov they again told me that my amount will be credited back within that day evening. Today is 19th Nov, still my main balance is 0. This is the worst customer service I ever had. I couldn't even make an outgoing call for the past 10 days. I am writing this complaint out of great disappointment and depression with aircel service.