[Resolved]  Aircel — aircel sim lost

Hello sir, my wife lost her mobile sim card. Called customer care they ask for sim registered address. We got this sim in 2005 and not sure what address was it. Can you advise on next steps.

Hi sir,

My wife mobile lost and i am trying to block the sim card. Call customer care, they asked for for name and address for verification. We could not remember the address since we purchased the sim in 2005. How i can go further to get new sim card.
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Mar 29, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2018
Aircel Customer Care's response
Dear Customer(sajeff),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

When I send PORT to 1900, always sms is not sent.
I am not able to port my number.
I have called aircel customer service multiple times but they are not understanding my problem and not helping me.
This is really wrong

Aircel no: [protected]

Aircel Customer Care's response, Feb 20, 2018
Verified Support
Dear Ikjot Singh Bhatia,

Sorry for the inconvenience, we are forwarding your concern to our team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

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