Comments
Date & Time of deduction:[protected],[protected],[protected]in different lots)
Total Amount Deducted: 120
Any message received upon deduction: Many flash messages
Total Amount Deducted: 120
Any message received upon deduction: Many flash messages
Dear Customer(shikhar.m),
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
This formality of response has been done several times already before..
waiting to see if something really happens this time.
waiting to see if something really happens this time.
Dear Customer ( shikhar.m),
We regret the inconvenience cause to you
We would like to inform you that as you have done the recharge RC_123 on date 23rdMay’16 and got the complete benefit (Local Aircel 2 Aircel Unlimited Free (12AM – 6 AM), Data Unlimited Free* (12AM – 6AM) (500 MB FUP), Unlimited Video Download from defined content link, Validity 14 days as plan has been revised and you had access GPRS in midday for which you has been charged as per base rate i.e. 10p/10kb from main account the charges are found correct hence no waiver applicable for the Same.
Warm Regards,
Aircel Social Media Team
We regret the inconvenience cause to you
We would like to inform you that as you have done the recharge RC_123 on date 23rdMay’16 and got the complete benefit (Local Aircel 2 Aircel Unlimited Free (12AM – 6 AM), Data Unlimited Free* (12AM – 6AM) (500 MB FUP), Unlimited Video Download from defined content link, Validity 14 days as plan has been revised and you had access GPRS in midday for which you has been charged as per base rate i.e. 10p/10kb from main account the charges are found correct hence no waiver applicable for the Same.
Warm Regards,
Aircel Social Media Team
Who will intimate customers for sudden revise of the plan that customer is always recharging for data pack. Also I recharged on 23 May for 123 while the plan was revised on 26 May. I should have got the benefit of older plan for which the complaint was also taken twice. I want my money back.
Dear Customer(shikhar.m),
We have already shared the resolution with you. You have received the correct benefits according to the plan.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We have already shared the resolution with you. You have received the correct benefits according to the plan.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
No.. You are wrong. I did not get the right benefit. Because you changed the plan benefits on 26 May and I recharged on 23 May so I should get old benefits which I didn't get. Hence you should refund.
Dear Customer(shikhar.m),
We apologise for the inconvenience caused. We have forwarded your issue to the concerned department.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. We have forwarded your issue to the concerned department.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear Customer(shikhar.m),
We would like to inform you that the RC_123 has been revised on date 23rdMay’16 and you had done the recharge on same date 23rd May’16 and got the revised benefit (Local Aircel2Aircel Unlimited Free (12 AM–6 AM), Data Unlimited Free* (12 AM – 6 AM) (500 MB FUP), Unlimited Video Download from defined content link, Mode – ETOP/USSD *121*123#, Validity 14 days). There is no issue found at our end.
Warm Regards,
Aircel Social Media Team
We would like to inform you that the RC_123 has been revised on date 23rdMay’16 and you had done the recharge on same date 23rd May’16 and got the revised benefit (Local Aircel2Aircel Unlimited Free (12 AM–6 AM), Data Unlimited Free* (12 AM – 6 AM) (500 MB FUP), Unlimited Video Download from defined content link, Mode – ETOP/USSD *121*123#, Validity 14 days). There is no issue found at our end.
Warm Regards,
Aircel Social Media Team
And why I was not informed about change of this plan' benefits being the fact I have been recharging with this amount every month from a long time ? Isn't that cheating customer' money?
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We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
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Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team