[Resolved]  Aircel — aircel tv services deactivation

Address:Kolkata, West Bengal

Some aicel tv services were activated on my number. It shows"thank u for subscribing lehran tv, ultran tv service etc. Rs/7 is deducted from your number."but i didn't activate anything. When i sms 155223 to stop this, it shows no vas is activated. Every day some services are activated automatically. Plz put the deducted amount on my number. Plz deactivate the services as soon as possible. I am facing the problem regularly. And plz be sure that this inconvenience will not be happen.
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Aug 25, 2017
Complaint marked as Resolved 
My number is 7278483714.plz deactivate the services and put back the deducted amount on my number as soon as possible.
Aircel customer support has been notified about the posted complaint.
Aug 17, 2017
sushil ratnakar's response
please sir urgently repair
Verified Support
Aug 25, 2017
Aircel Customer Care's response
Dear Poulami Poddar,

We are forwarding your concern to the team. Meanwhile, please share the date and time of deduction.

Warm Regards,
Aircel Social Media Team
Verified Support
Aug 25, 2017
Aircel Customer Care's response
Dear Poulami Poddar,

We would like to inform you that the deducted amount (Rs 7) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team
Verified Support
Aug 28, 2017
Aircel Customer Care's response
Dear Poulami Poddar,

We would like to inform you that VAS pack has been deactivated and INR 1 posted on your number.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Dear sir,
i am sushil ratnakar my aircel number is [protected] i am stay in delhi this time your network is very poor no call, no msg, no internet your service is very bad please repair my network urgently
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Dear Sushil Ratnakar,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate number:
Roaming location:
Full address with nearest landmark:
Network you are latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Aug 29, 2017
Verified Support
Dear Sushil Ratnakar,

We would like to inform you that our team tried to capture the details but your number was not reachable. So, once again we request you to share all the details (mentioned below) so that that needful can be done accordingly:

Alternate number:
Roaming location:
Full address with nearest landmark:
Network you are latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team

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