[Resolved] Aircel — Aircel unwarranted activation of vas (dt) and deduction from balance without consent | |
Dear aircel team, I received an automated advertisement aircel music call from [protected] today (16.12.2016) which i received and then disconnected noticing that it was only an advertisement call without making any selections. Later i got a mesage today that dialler tune subscription was activated for rs 30 and dialler tune charges of rs 15 was deducted, so rs 45 in total was deducted. And all this without my consent or i requesting for it!! I raised an issue with customer care (1-[protected]). Now i received an sms mentioning that dialler tune has been deactivated. However balance has still not been refunded till now. I would request you to please look into this and also refund my balance of rs 45. Being a long time aircel customer, i hope that i am not cheated of my money and expect to continue with aircel in the future. Hence requesting you to look into the matter and provide refund of rs 45. Regards, Sourav Was this information helpful? | |
Jan 31, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 17, 2016 Aircel Customer Care's response Dear Souravaircel1, We are forwarding your concern to the team. Please allow us some time to get back to you. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Dec 30, 2016 Aircel Customer Care's response Dear Souravaircel1, We would like to inform you that balance of Rs.45 got deducted on 16/12/2016 due to activation of VAS pack. However, we have posted Rs.45 in your account on 17/12/2016 and the service has been deactivated. Further, kindly dial 155223 toll free to deactivate any VAS service on your number. Thanks and Regards Aircel Social Media Team | |
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