Aircel — Aircel vas unauthorized subscription and auto renewal of your games club - mobile no. [protected] | |||
Fake subscription case without my consent happened with aircel. - your games club. Don’t you think that you are cheating and looting public’s money by activating some of their products without taking consent from the customer? My earlier balance was rs. 59.00 but now came down to rs. 39.00 due to this type of cheating money from their customers account. This time they have charged rs. 20 (4 days @ rs. 5/- per day) for your games club subscription and top of that they have autorenewd it. What a fun! They dont even take the trouble of interacting with the customer. One have to keep on going from 1 to 9 numbers and back, hours after hours and sometimes having their server down. Most worst customer care in this mobile world. Plz help me so thay aircel would credit rs. 20.00 with immediate effect to my account. I did sms stop 155223, to stop the subscription, then they giving sms “sorry, we cannot process your request. Please try again later” for 2 consecutive days. I have got all the sms from aircel which could not be enclosed as there is no option to attach. Lastly i spoke with your customer care, but they told me that they are unable to credit the amount to my account. It’s ridiculous, because, they can start the subscription without consent and deducting my balance but they cannot credit the amount to my account. This time, i think i should go to consumer forum if my complaint does not solve by aircel team. Was this information helpful? | |||
Aircel customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Nilanjan,
Post system check it has been found that your balance Rs. 20/- got deducted on date - 9th 12th April, 2016 due to Actiavtion of NAZGAMIS - Nazara of Rs. 20/- has been posted in your A/C from our end dated on - 15/04/2016.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Post system check it has been found that your balance Rs. 20/- got deducted on date - 9th 12th April, 2016 due to Actiavtion of NAZGAMIS - Nazara of Rs. 20/- has been posted in your A/C from our end dated on - 15/04/2016.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Hi Nilanjan Ghosh,
Thank you for reaching us at Social Care.
This is to inform you that the deducted amount has been added back to your account.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
This is to inform you that the deducted amount has been added back to your account.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in